FREQUENTLY ASKED QUESTIONS

Sizing

How do I know what size will be the best fit?


At ENZI kids we are all about 'The Perfect Fit'! Please refer to our sizing chart below to compare how our shoes measure up. We always recommmend measuring your infant's foot rather than just going off 'assumed sizing', as different brand's sizes will be slightly different to the next. You can follow our step-by-step guide on the correct technique on how to measure your infant's foot in the Fitting Guide section of our website. We recommend foot length to be 0.2 - 0.5 cm smaller than the insole length - too much excess length in a shoe of a child who is learning to walk can lead to increased instability.




What is the best method to measure my little one's feet?


Please refer to our illustrated step-by-step measuring guide for the best method to measure your little one's feet. If you need any further assistance please contact our support team at info@enzikids.com. Also, we have plans to show our face around the community and offer specialised podiatric fittings in the coming months; if you would like to recieve more details once we know more, be sure to subscribe to our mailing guide.




How much 'growing' room should I allow for?


In our infant/early walker range we recommend a minimum of 0.2cm and a maximum of 0.5cm in 'growing room'. Excess length in a shoe can cause increased instability and falls in early walkers, so we tend not to recommend too much growing room for this age range.




If my infant is a size 4 US, what size do you recommend I purchase?


The ENZI kids equivalent to a US size 4, is our Medium. We do always recommend you measure you infant's foot length and refer to our insole sizing for a correct fit. Remember to allow 0.2-0.5cm in growing room for 'The Perfect Fit'.





Shoe Care

How should I care for my ENZI kids footwear?


Polished Leather Shoes Step 1: Brush off any dirt with a dry cloth or soft horsehair brush. Step 2: If the leather is soiled, your shoes can be wiped down with a leather cleaner or a simple warm soap mixture (combine lukewarm water and natural soap flakes for a chemical free leather cleaning solution). Step 3: Allow shoes to air dry at room temperature before next use. Do not apply heat to dry shoes as doing so can damage the leather. Tips:

  • Never spot clean leather - always wipe down the entire leather surface of both your shoes so colour discrepancies are less likely to occur.
  • Do not wipe down your leather shoes with water or leather product too often. Once a week is enough - although even less is best if possible.
Suede Leather Shoes Step 1: Using a soft horsehair brush or cloth wipe down your ENZI kids shoes. Step 2: If there are any water stains the best way to get rid of them is with a light application of water! Gently dab suede shoes all over with a damp cloth or soft brush. Step 3: Fill shoes with scrunched up paper to maintain the shape of the shoe. Step 4: Let shoes dry completely at room temperature. Do NOT apply heat to speed up the process. Fabric Shoes Step 1: Brush off any dirt with a paper towel. Step 2: Make a mixture using a small amount of liquid laundry detergent and warm water. Softly brush any stains away using a soft toothbrush and detergent solution. Step 3: Let shoes dry completely at room temperature before next use. Tip:
  • Do not use heat to dry shoes as all of our shoes are lined with soft leather which can be damaged by excessive heat.
  • Do not put shoes in the washing machine or dryer.





Shipping

How much does shipping cost?


SHIPPING WITHIN AUSTRALIA: Flat rate regular shipping fee $9.95 on orders under $75. Express post shipping fee $14.95. We offer FREE SHIPPING on all orders WITHIN AUSTRALIA over $75. SHIPPING OUTSIDE OF AUSTRALIA: Flat rate regular shipping fee $14.95 to New Zealand Flat rate regular shipping fee $24.95 to rest of the world.




When will my ENZI kids order arrive?


Items will be dispatched within 3 days of completing your order - you will be sent an Australia Post tracking number once your order has been dispatched.




Will I receive confirmation once my order has been dispatched?


Yes! Once your order has been received by Australia Post, you will be sent an email with your Australia Post tracking number. Please keep in mind that Australia Post has been experiencing extended delivery times due to the current situation regarding COVID-19.




Do you deliver to PO BOX addresses?


We certainly do!




How can I qualify for free shipping?


All orders over $75 qualify for FREE SHIPPING WITHIN AUSTRALIA.





Returns & Exchanges

What is ENZI kids exchange/returns policy?


Our full exchange/returns policy can be found here. If you have any further questions please contact our support team at info@enzikids.com or send us a message, and we will respond to your query as soon as possible.




Can I get a full refund for a 'change of mind'?


We do not offer refunds for a 'change of mind', but we are more than happy to exchange for a different style or size within 30 days of dispatch (excluding sale items). Sale items are final and can not be returned or exchange for a different size of style, so please choose carefully.




I have bought ENZI kids footwear from one of your stockists and want to exchange my shoes for a different size. Can I return them directly to ENZI kids?


If you have purchased ENZI kids footwear via a stockist, you are unable to exchange them with us directly. You need to contact the store you purchased your shoes from, and they will inform you of their return/exchange policy. Unfortunately, our exchange policy only applies to shoes purchased directly from our online store.





About Us

Do you have a physical store?


Not at this point in time! However, we look forward to meeting with as many of our customers as we can in the near future. Subscribe to our mailing list to keep updated as we have plans for pop-up stores with specialist podiatric fittings from our consultant podiatrist.




Where can I purchase ENZI kids footwear?


ENZI kids footwear is available for purchase from our online store or from one of our stockists.




How can our retail outlet become a stockist?


If you would like to partner with ENZI kids, we would love to hear from you! Please complete the Wholesale Enquiry Form here, and we will get back to you within 7 days.





Feet Help


Payment

What methods of payment does ENZI kids accept?


We currently accept Mastercard, VISA, American Express, Apple Pay, Google Pay, Microsoft pay, PayPal, and AFTERPAY.




Do you have afterpay?


WE SURE DO!




Does ENZI kids offer a 'buy now, pay later' method of payment?


Currently, we offer AFTERPAY. LAYBUY will also be available soon! Follow us on Instagram or sign up to our mailing list for updates. We appreciate your patience :)