FREQUENTLY ASKED QUESTIONS
How do I know what size will be the best fit?
At ENZI kids we are all about 'The Perfect Fit'!
What is the best method to measure my little one's feet?
Please refer to our illustrated step-by-step measuring guide for the best method to measure your little one's feet.
How much 'growing' room should I allow for?
In our infant/early walker range we recommend a minimum of 0.2cm and a maximum of 0.5cm in 'growing room'. Excess length in a shoe can cause increased instability and falls in early walkers, so we tend not to recommend too much growing room for this age range.
If my infant is a size 4 US, what size do you recommend I purchase?
The ENZI kids equivalent to a US size 4, is our Medium. We do always recommend you measure you infant's foot length and refer to our insole sizing for a correct fit. Remember to allow 0.2-0.5cm in growing room for 'The Perfect Fit'.
How should I care for my ENZI kids footwear?
Polished Leather Shoes
Never spot clean leather - always wipe down the entire leather surface of both your shoes so colour discrepancies are less likely to occur.
Do not wipe down your leather shoes with water or leather product too often. Once a week is enough - although even less is best if possible.
Do not use heat to dry shoes as all of our shoes are lined with soft leather which can be damaged by excessive heat.
Do not put shoes in the washing machine or dryer.
How much does shipping cost?
SHIPPING WITHIN AUSTRALIA:
When will my ENZI kids order arrive?
Items will be dispatched within 3 days of completing your order - you will be sent an Australia Post tracking number once your order has been dispatched.
Will I receive confirmation once my order has been dispatched?
Do you deliver to PO BOX addresses?
We certainly do!
How can I qualify for free shipping?
All orders over $75 qualify for FREE SHIPPING WITHIN AUSTRALIA.
Returns & Exchanges
What is ENZI kids exchange/returns policy?
Our full exchange/returns policy can be found here.
Can I get a full refund for a 'change of mind'?
We do not offer refunds for a 'change of mind', but we are more than happy to exchange for a different style or size within 30 days of dispatch (excluding sale items). Sale items are final and can not be returned or exchange for a different size of style, so please choose carefully.
I have bought ENZI kids footwear from one of your stockists and want to exchange my shoes for a different size. Can I return them directly to ENZI kids?
If you have purchased ENZI kids footwear via a stockist, you are unable to exchange them with us directly. You need to contact the store you purchased your shoes from, and they will inform you of their return/exchange policy. Unfortunately, our exchange policy only applies to shoes purchased directly from our online store.
Do you have a physical store?
Not at this point in time! However, we look forward to meeting with as many of our customers as we can in the near future.
Where can I purchase ENZI kids footwear?
ENZI kids footwear is available for purchase from our online store or from one of our stockists.
How can our retail outlet become a stockist?
If you would like to partner with ENZI kids, we would love to hear from you!
What methods of payment does ENZI kids accept?
We currently accept Mastercard, VISA, American Express, Apple Pay, Google Pay, Microsoft pay, PayPal, and AFTERPAY.
Do you have afterpay?
WE SURE DO!
Does ENZI kids offer a 'buy now, pay later' method of payment?
Currently, we offer AFTERPAY. LAYBUY will also be available soon! Follow us on Instagram or sign up to our mailing list for updates.